Why ECM ?
I'm sometimes asked about the meaning behind our company name. When I was trying to think one up when I started out in 2010, I struggled to think of anything particularly inspirational. I ended up choosing the first initial of my three children's names (Emma, Catherine & Matthew). As a proud father they are all pretty inspirational to me anyway!
Why buy from us?
We aim to be competitive on price, and everything you buy here will be free of delivery charge, so there are no hidden extras at the checkout (assuming you are in the UK - overseas orders will still attract a delivery charge unfortunately).
Perhaps more importantly, as a micro-business, every order is important - as you will see if you follow the links elsewhere on this site to our eBay and Amazon pages, we have exemplary customer feedback. We will keep you informed of delivery timescales, respond quickly to enquiries, and deal with any problems fast. We also don't have any of those frustrating multiple choice call systems.
What about data security?
Your data is fully secure with us - our website is hosted on Shopify, one of the largest, and most established eCommerce shopping platforms out there. If you've bought more than a few items online, the chances are you have used a Shopify site at some point. All credit card data is fully encrypted, and we do not have separate access to it.
How to get in touch:
If you need to contact us send an email to ;
email@example.com, or give me a call on 07736 553724 (between 8 AM and 6 PM Monday - Friday, and 9 AM to 1 PM on Saturdays). If I miss your call then I will phone you back ASAP.
We have a full range of payment options, including credit / debit cards and Paypal. We are happy to provide an invoice for business purchases, but please bear in mind that at this stage ECM Sales Solutions Ltd is not a VAT registered business.
All items are made to order. This means we are unable to offer a next day delivery service. Whilst usually quicker, it can take up to 7 working days for an order to be put together and dispatched. With the exception of some small items, (mainly low priced desktop strut mount pictures, which are sent by Royal Mail), all orders are sent by tracked courier and need to be signed for (we mainly use Fed-Ex) . Your order should arrive the day after dispatch.
For more details see the delivery page elsewhere on the website.
And if it goes wrong?
Problems do happen, no matter what one does to to minimise them. Even the best courier companies will damage items occasionally, though thankfully this is rare. Again you can find detailed information throughout this website, and on individual product pages, on what to do if you are unfortunate enough to experience this. Let us know straight away. We'll replace your product free of charge if it has been damaged in transit, or of course issue a full refund if applicable.
And if you change your mind?
You have 30 days from the date of delivery to contact us (most companies operate on a 14 day return basis). The product will need to be returned in the same condition it was sent, and in the original packaging. You'll need to pay for return postage, if the return is not due to an error on our part (I'm happy to give advice on this). We will refund the purchase cost within 24 hours of receipt of the returned item.
Any other questions?
Drop me a line at firstname.lastname@example.org